At scannerBits, we stand behind everything we sell. If your part no longer works as described due to a manufacturing defect in the material or workmanship, you can return it for a replacement or refund. Items must be returned within a year of purchase.
ScannerBits' guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents.
To find out how much shipping is, proceed to checkout with the item(s) in your cart. The shipping cost for the order will be displayed in the "Shipping Method" section of the checkout page.
Your items may arrive in different shipments. Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout. Sign into your account to track your orders.
ScannerBits does its best to ensure your delivery arrives on time. However, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), delivery to a P.O. Box or APO/FPO address, to Hawaii, Alaska, and severe weather may all delay delivery of your order.
**Express Shipping orders received by 1PM EST on a business day will arrive next business day. Orders placed after 1PM EST will arrive in 2 business days. Large orders that contain more than 100 items may require longer processing times and will arrive the next business day after they are processed and shipped.
*Due to occasional carrier rate increases, the shipping rates shown above may differ from the rates that appear in previously published catalogs. Shipping rates are subject to change without notice.
How Do I Return an Item?
Merchandise Return Policy
To assist in providing the best service to our valued customers, scannerBits has developed the following guidelines in the event our customers need to return goods purchased from scannerBits.
Returned merchandise will not be accepted by scannerBits without a pre-approved Return Merchandise Authorization (RMA) Number. To obtain an RMA, please contact scannerBits support at [email protected] or 412-530-5008. An RMA for an exchange or a return for credit must be approved by scannerBits Sales Management prior to issuance of the RMA to the customer. An RMA for a warranty return must be approved by scannerBits Technical Support department prior to issuance of the RMA to the customer. This RMA number MUST be clearly labeled on the exterior packaging of the returned merchandise, or the return may be refused.
RMA Expiry Date
Once an RMA is issued, the merchandise must be returned within 15 days of the RMA date, or the RMA will be cancelled. Merchandise that has been approved for exchange or for return for credit, which is returned after the expiration of the RMA may not be accepted or, if accepted, will be subject to a minimum 20% restocking charge.
All returns must be packaged according to scannerBits Packaging Guidelines, and in "as delivered" condition. Returns for credit or exchange must be sent in the original packaging and must include any manuals or other documentation, cables, accessories and other accompanying items as applicable. The merchandise must be unaltered and not have been subject to abuse. For returns of merchandise for warranty related service, include only the items requiring repair or replacement as listed on the RMA form received from scannerBits.
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